Pickup & Delivery FAQ's

 

 

Is there a charge for delivery?

No. Just as advertised – Delivered to your door, same price as store! There is a $15.00 minimum per month that you need to run in order to have active service. The reason we have implemented this is so that we can provide a cost effective and efficient service to our customers. We feel that if a customer does not meet $15.00 in cleaning a month they truly do not need the convenience of home pickup and delivery. This minimum is to insure us that we have active customers who will use our service on a regular basis. We are providing a FREE service; we ask that you use us on a regular basis so that we can insure the best possible care and protection of your garments.

 

How do I order a special pickup or get a delivery on a different day?

Contact Legacy within 48 hours by e-mail or phone. The number is 405.340.3907 or e-mail at pam@Legacyokc.com to arrange your particular special need. She will take care of everything over the phone. If there are any instructions that we need you to be aware of one of our customer service specialists will contact you.

 

When is my order returned?

Your cleaned and pressed items are returned to you on the next regularly scheduled service day in your neighborhood. If you would like your order returned or picked up on any other weekday, please contact us by phone, text or email. There may be a garment that needs special attention that takes longer to clean. These items will be notated on your tickets at time of delivery. Reasons for this can include spots that we want to re-do, beads, and fancy clothing that takes extra care and time to clean properly.

 

Where do you pick up and drop off my clothes?

We pickup from your front porch, or other location we have specified. It's best if you choose a weather-sheltered location. Unless otherwise directed, we will install a hook to hang the garments upon delivery.

 

What type of bag do I use to put my clothes in for pick-up?

At no charge we'll provide 2 specialized preprinted & personalized laundry bags. If you have more cleaning than will fit in the bag, supplement them with large plastic bags. Your driver returns your laundry bag with each order. Please contact us if you would like additional bags.

 

Do I have to be home when the drop-off or pick-up is made?

No. There is no need to be home to use the service. Our driver will service your pre-designated location.

 

How do I pay for your service?

Your cleaning will be charged to your credit card on file. An itemized invoice is delivered with each order. Please keep your tickets for your reference, when your credit card is charged you will receive an email with the charged amount. At that time you can reconcile that amount with your tickets you have received. If there are any questions just call us at 405.340.3907 or e-mail at pam@Legacyokc.com. Payment may be required prior to delivery on overdue accounts.

 

How do I inform you of special requests?

Special delivery or pick up requests should be made by phone or email. A note in the laundry bag may not be seen in time to meet a requested special delivery day or time.
Special requests regarding specific garment issues are best handled by attaching a note to the affected garment. For your satisfaction, a manager personally reviews every special garment issue request.

 

What if I have a problem with my order?

Please feel free to just call us at 405.340.3907 or e-mail at pam@Legacyokc.com. While we thoroughly inspect every garment for stains, we also ask that you help us if you are aware of any spots or troubled areas in which you wish for us to pay special attention.

 

How do you keep my credit card information safe?

We use Secured gateway servers that have 128 bit encryption and authentication services for all web credit card transmissions to ensure that no one can read any information that is transmitted over the Internet to us.

 

Is my order safe from theft when left outside my home?

This method has become the industry standard and theft incidences are virtually unheard of. If this is a concern for you, we suggest that deliveries and pick-ups be made on your back porch.

 

Do you deliver to my area?

We have a limited delivery area and will notify you if we don't. If you have received an advertisement or seen our trucks on your street, then we do already service your area.
If we do not currently have a route setup in your neighborhood talk to your friends and neighbors. If you get 5 others who are interested in our service we will start a route plus give you a referral discount on your dry cleaning for up to 3 months.

 

Do I need to inventory my clothes?

A few of our customer provide an inventory list but the vast majority of our customers rely on us to inventory each item. Each invoice will list items received by type and color. All we really need from you is a total piece count that you have in your laundry bag. The first thing we do is count your pieces. If the count you have recorded is different than what we find we will call you immediately.

 

 

Clothing Care FAQ's

 

 

What is professional clothes cleaning?

You bring your clothes to your professional cleaner, drop them off with the person at the counter, and a few days later you return to pick them up looking as good as new. But what happens to your clothing in between? To many people, professional cleaning is a mysterious process and you may be surprised to learn that professional cleaning is a lot more than one process. In fact, your cleaner might employ a number of techniques to give your garments that "like new" appearance. Basically, professional cleaning can be broken down into three general categories - drycleaning, wet cleaning, and laundering. Let's take a look at what's involved with each process.

 

Dry cleaning

Drycleaning uses fluids to remove soil and stains from fabric. In fact, the term "drycleaning" is misleading; it is called drycleaning because the fluid contains little or no water and does not penetrate the fibers as water does.

Among the advantages of drycleaning is its ability to dissolve greases and oils in a way that water cannot. Natural fibers such a wools and silks dryclean beautifully, but can shrink, distort, and lose color when washed in water. Synthetic fibers such as polyester also respond well to drycleaning, while they can retain oily stains after washing. Drycleaning helps to return garments to a "like-new" condition using precautions to prevent shrinkage, loss of color, and fabric distortion.

The drycleaning process begins with the pretreatment of spots and stains using special cleaning agents. The garments are then loaded into a machine resembling an oversized front-loading home washer. It produces similar mechanical action to loosen embedded dirt. Throughout the cleaning process, the fluid is filtered or distilled to ensure its clarity. Distillation is the key to dry cleaning.

Today, the solvent used by almost 90 percent of all drycleaners is perchloroethylene, commonly known as "perc." Introduced to the drycleaning industry in the late 1930s, perc offers many practical and environmental benefits which have led to its popular use as a cleaning agent. It is completely non-flammable and non-combustible, of relatively low toxicity, and can be efficiently reused and recycled. This is what Legacy Cleaners uses.

 

Wet cleaning

Based on the care label instructions and your professional cleaners's expertise, wet cleaning might be the best method selected for some garments. Since the 1972 Care Label Rule requires that clothing manufacturers only list one method of proper care even if other methods can be used safely, garments labeled "washable" may or may not dryclean satisfactorily.

Like in the drycleaning process, wet cleaning starts with the pretreatment of spots and stains using special cleaning agents. Wetcleaning is the professional process of removing soils from garments and other textile items through the use of water and additives (such as detergents) and using precautions to prevent shrinkage, loss of color, and fabric distortion.

 

Laundering

Professional laundering for shirts and other "washable" items is another process your cleaner uses to keep your garments looking their best. Special detergents, additives, and finishes set commercial laundry apart from home laundering. This process enables your cleaner to offer consistent quality shirts at reasonable prices. All of this provides cleaner collars and professional pressing.

If you request a method of cleaning that is not listed on the care label, your cleaner may ask you to sign a consent form showing that you accept the potential risks of cleaning the garment.

 

 

Professional Cleaning Steps

Professional cleaning involves many different operations, all performed by skilled people and designed to give your garments a fresh and clean appearance. Procedures include:

 

1. Checking the labels for adequate care instructions and fiber content.

2. Classifying the garment according to fabric type, color, and degree of soiling.

3. Removing spots and stains using special equipment, special stain removal agents, and water.

4. Drycleaning, wetcleaning, or laundering, only if so labeled.

5. Reapplying any sizing, water repellency, and other finishes when necessary and possible.

6. Finishing the garment on professional pressing equipment to restore its original shape and appearance.

7. Replacing missing or damaged buttons and performing minor repairs whenever possible, according to plant policy.

8. Packaging the garment neatly in a protective wrapping.

 

How YOU can help?

• Bring a garment in for professional cleaning as soon as possible after staining occurs. Stains and soil left too long can be impossible to remove and will shorten the life of your garment.

• Do NOT put anything on the stain if there is any possibility you are planning to bring the garment to the cleaners. This can set the stain, making removal impossible.

• Discuss any stains with your cleaner. Be especially sure to point out light-colored or invisible spills) such as those from soft drinks, fruit juices, or white wine. It is also important to point out and identify any other beverage or food spillage so that the drycleaner can treat the stain prior to putting the garment through the drycleaning process.

• Keep perfumes, lotions, deodorants, antiperspirants, and other toiletries from coming into contact with your clothes. These products likely contain alcohol, which can affect some dyes. Allow them to dry before you dress.

• Protect your garments from excessive perspiration, especially silks. Perspiration left on fabric can cause many dyes to discolor.

• Have matching pieces cleaned together, including bedspreads and drapes, so that any color loss will be uniform and the pieces will still match.

• Protect your garments from prolonged exposure to direct sunlight or strong artificial tight. Keep in mind that even normal lighting can affect some dyes.

• Don't press stained or soiled clothes. The heat may set some stains.

• Here are some tips that can help you get the most from your cleaning dollar:

 

Questions often asked

Q. Does frequent drycleaning shorten the life of a garment?

A. On the contrary, frequent cleaning prolongs the life of a garment. Not only do stains set with age, making the garment unwearable, but ground-in dirt and soil act as an abrasive, like sandpaper, causing rapid wear of fibers. Also, insects are attracted to soiled clothes and will cause further damage.


Q. When a garment's label says "washable does this mean it cannot be drycleaned?

A. Not necessarily. The Care Label Rule states that only one suitable method of care must be on the label. Cleaners usually follow the care instructions, unless otherwise requested. If you want your washable items drycleaned, the cleaner may ask you to sign a damage waiver.


Q. Are suede and leathers cleaned the same way as other fabrics?

A. No. Special procedures and additives are used on leathers to help retain their color and texture. Sometimes suedes and leathers are re-dyed to replace color loss. It is not always possible to replace or match the colors.


Q. Does drycleaning shrink clothes?

A. No. The drycleaning process is carefully controlled by professional cleaners. Excessive shrinkage is usually caused by improper preshrinking by the manufacturer.


Q. Can the cleaner safely stretch fabrics?

A. Cleaners can steam-finish and stretch fabrics that have relaxed in drycleaning. This does not damage the fabric.


Q. Should I store my clean garments in the plastic bag they are returned in?

A. The bags are provided by the cleaner to protect the garment until you get it home. It is best to store garments uncovered or in fabric garment bags.

 

 

Even the best cleaners cannot do the following

• Remove certain stains. The nature and age of the. stain, plus the color and construction of the fabric, sometimes make stains impossible to remove without damaging the garment.

• Prevent some colors from bleeding or fading. If the manufacturer does not thoroughly test the dyes to make sure they are colorfast to both solvent and water, some color may be lost during the cleaning process. This is considered the manufacturer's responsibility.

• Prevent excessive shrinkage. If the manufacturer has failed to adequately preshrink all component parts before the garment is constructed, shrinkage may occur.

• Reverse worn or torn areas caused by wear, perspiration, damage caused by insects, or liquid spills. Such holes or rips may not appear before cleaning, but they result from a previous weakening of the fibers.

• Prevent or correct holes caused by insects or acid spillage. Such holes may not appear before drycleaning, but they result from a previous weakening of the fibers.

• Correct excessive shine on clothes caused by wear or extreme heat and pressure used in home ironing.

• Correct poor home spot removal procedures such as color loss caused by excessive rubbing of delicate fabrics or color reactions or holes in the fabric caused by failure to rinse stain removal agents from the fabric.